Angry Letter - Rough Draft

Dear Longs Drugs Pharmacy Customer Service,

I’m writing on behalf of my father who had ran into some problems when trying to get the medicine he was prescribed by his doctor.

On December 7, 2010 at around 5:15 PM, my father dropped off his prescription to your pharmacy. He waited for 15-20 minutes as instructed by you and waited just like how every customer does. But when you called him back, you said that his prescription cannot be processed because you did have medicine available, but the size was wrong. My father was prescribed the 10 mL Prednisolone eye drops, but you only had the 15 mL at that time. He needed that medication right away because it was an emergency. Earlier that day, he had scheduled an emergency appointment with his eye doctor because he had a suspected inflammation in his eye, and the doctor gave him an emergency prescription for it. Of course my father was really unhappy and upset when you couldn’t provide him with his needed medications because he really, really needed it that night. He asked to you to call his doctor so that this problem could be settled and so that you could give him the 15 mL Prednisolone eye drops instead of the 10 mL. Knowing that this was an emergency, you should have already known to call the doctor right away if it was possible to change it. Eventually, he did receive his needed medication, but the process was just time-consuming which was very unnecessary and upsetting.

My father feels that you make people wait too long and unnecessarily waste time. With that, I also feel that you could improve on serving your customers more to the best of your abilities. I understand that there are days where it is super busy, but still, as a worker, you should be able to provide excellent customer service which includes, fast service and better communication, especially when the situation is an emergency.

Sincerely,

Sharmaine Sebastian